Thank you for raising this issue. When the Alexa service is unavailable, you’ll get a reply from Alexa saying she’s “having trouble understanding right now – please try again later”. Message Metadata contains a reference that cannot be resolved. lights up in red and says "I'm sorry, I don't understand right now, try again later" (something like that). Does your Alexa say somewhat a similar or exactly the same thing? This seems to work for playing BBC radio stations. port135.com Menu. It was an Alexa cho 3rd generetion. But if you are having issues with Alexa, it’s definitely worth checking for a system update. Then it comes up in blue with the "Hello" and works. If you are having trouble updating your device, restart it by unplugging it and plugging it back in. The "I'm having trouble understanding you" error occurs when an Amazon Echo device has trouble contacting the Amazon servers to help decipher and understand what you're saying. Just say “Alexa, check for software updates.”. VoiceBrew was created to help people get more out of their Amazon Alexa devices. These troubleshooting steps apply to Alexa in use with Amazon products, such as the Echo, Echo Dot, Echo Show, Echo Flex, Echo Auto, Echo Studio, and more. Issues arise when Alexa loses connectivity to the … For a few weeks, maybe a month, my Echo, upon hearing "Alexa . His work has appeared in Mobile Nations, Amazon’s Digital Photography Review, PetaPixel, and other outlets. Your Echo might be having a software issue that it can't resolve on its own. One user, Paul Foster, posted a video of his Echo failing to work. After it speaks so, do you sometimes wonder, “what does red light on Echo show mean”? It might be a temporary issue caused by some hardware or software malfunction. Alexa is Amazon's digital voice assistant, which can be used with Amazon devices, including the Amazon line of Echo products. Last problem: Jan. 6, 2021 at 7:44 p.m. – I’ve worked in the IT industry for around 10 years now on and off, from my apprenticeship through to my full-time job. Ask Alexa for something , here I asked about about the weather. The light indicator is red when your device is muted. Plus, a tip for using Alexa on your phone to control your home from anywhere. August 2020 However, it appears a number of … Or, visit DownDetctor to see if there are any Amazon outages. Please try a little later”, there’s most likely a problem with your Wi-Fi. Resetting the Alexa-enabled device back to factory defaults may fix the issue. Whether you’re just setting up your first Alexa speaker or smart display or you’re a seasoned pro looking for advanced tips, VoiceBrew can help. I tried to reset it but it kept saying the wifi password was incorrect. Find Out What to Do, Kittichai Boonpong / EyeEm / Getty Images, How to Fix 'Alexa Not Understanding You Right Now', How to Fix 8 Common Alexa and Amazon Echo Issues, How to Fix It When the Alexa App Says the Echo Is Offline, How to Fix It When Alexa Won't Connect to Wi-Fi, How to Fix Alexa Multi-Room Audio Not Working or Unreachable, How to Fix the PS5 'Cannot Connect to the Wi-Fi Network' Error, How to Connect Amazon Echo to Your Sonos Speakers, How to Use Alexa's Drop-In for Intercom and Announcement Features. For instructions choose your browser : Fix DNS Problems. So I unplugged it for 30 seconds,let it reconnect and now its working fine. Tap the Echo smart speaker device that’s giving you problems, Check if the device is connected to the internet (if it says “Device offline” at the top, that means it’s not connected), If your Echo is offline, make sure it’s in range of your wifi router and try reconnecting to wifi by tapping “Change” to the right of “Wifi Network”. It’s a sinking feeling when Alexa responds with an apology. You may be able to find your answer there. Christine Baker is a marketing consultant with experience working for a variety of clients. Alexa Having Trouble Understanding Right Now – Solved. They said: "If anyone is having problems with Amazon Echo #Alexa A hard reset got mine working again" Not everyone seems to be having the problem however, with one … A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. If Wi-Fi is down, reset it and see if that gets Alexa working again. Hello there. Whether you’re looking for a general Alexa guide or to upgrade your smart home with Alexa-enabled lighting, or just wondering which products have Alexa integrations, you’ll find the information here. VoiceBrew covers that, too! ORIGINAL STORY:Amazon Echo is the firm's range of smart speakers that have its assistant, Alexa, built-in. A little later she's still having trouble. The first step is to check your router. Disable the Sonos skill in the Alexa app. There are so many life-changing ways to use Alexa, but most people aren’t familiar with all of the things Alexa can do. VoiceBrew can help you discover even more ideas for how to make the most of your new Alexa device, from learning how to set it up for the first time, to setting helpful alarms, enabling skills (flash briefings, anyone?! Alexa doesn't respond or says she can't understand you. Her expertise includes social media, web development, and graphic design. So what's the reason behi Alexa having trouble understanding right now? How to Fix It When Your PS5 Wi-Fi Is Slow, Make sure the Alexa-enabled device is in Wi-Fi range, Reset the Alexa-enabled device to factory defaults. Amazon offers a wealth of Alexa troubleshooting information along with chat help and forums. If your Echo devices remains unresponsive, follow Amazon’s instructions to reset it. Tap on the Room to choose the option to Remove Amazon Alexa. You have already taken some good steps in an effort to resolve the issue. Solved: Alexa says “Sorry, I’m having trouble understanding you right now. Get the Latest Tech News Delivered Every Day, Alexa Not Responding? A simple restart is a tried-and-true tech troubleshooting method. . Please try a little later." The Web Management Service could not be started (2147483656) “I’m having trouble understanding you right now. 8 Alexa Settings That Will Seriously Upgrade Your Alexa Experience, VoiceBrew 22: The 22 Best Things To Do with Alexa Today. How to use Alexa’s voice support on your iPhone, right now. As that has not worked, please see this thread here. Alexa keeps saying “sorry, trouble understanding you right now. “I’m sorry, I … 3. Please try a little later” I … VoiceBrew is reader-supported. The symptoms of this issue are a red light and Alexa constantly telling you: “Sorry, I’m having trouble understanding you right now. Sometimes a simple restart works miracles! While reliable, sometimes issues arise with Alexa, and users hear the message, "Sorry, I'm having trouble understanding you right now. If so, Alexa won't be able to work. Reset the Alexa-enabled device to factory defaults. Skip to content. Check the Wi-Fi connection. Make sure the Alexa-enabled device is in Wi-Fi range. By signing up for VoiceBrew, you’ll receive a free daily email with one actually awesome thing to try with Alexa. If your Alexa is glowing red and says, “Sorry, I’m having trouble understanding you right now. A glowing blue line should appear, (if it doesn't, skip to How to Enable Alexa), signifying Alexa is ready to hear you. From time to time, Alexa can go down due to an issue on Amazon’s end. Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. Is your internet down? Your Wi-Fi might be available, and the internet might be streaming, but that's no help if your Alexa-enabled device is too far away. See if the problem is on Amazon's end. Please try a little later”! Alexa, why have you ruined Christmas?The digital assistant is designed to make life a little bit easier but many Britons were disappointed on Christmas morning as they DO NOT re-enable the skill, leave it disabled. Wondering about the best Alexa speakers and smart displays for your needs? Issues arise when Alexa loses connectivity to the internet. To check: Your Alexa device should download software updates automatically when connected to the internet. An engineer's journey with IIS, ASP.NET, and Amazon Alexa. VoiceBrew’s heart and soul comes in the form of a daily tip delivered via email, so start making the most of your Alexa device and sign up for our free newsletter today. I solve this problem by unplugging and re-plugging it in. Here's how to access Alexa's voice commands on iOS. I'm having trouble understanding right now. I wondered if anyone else has had this happen. Contact Amazon support to see if the company is experiencing any issues. Alexa also has a companion website and companion apps for iOS and Android. Make sure the Alexa-enabled device is in Wi-Fi range. And you won’t need to sign in again or anything like that, it’s super easy. Instead, those commands are beamed up to Amazon’s servers, where they are processed. Please let us know how you get on. Useful if you were missing having these as your alarm due to the BBC dropping support for TuneIn Turn it off and on. Reply Check that your device isn't muted. Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. This way we can identify the cause. Check the internet connection. I'm fed up with Alexa. See if your internet is up and running. It wasn’t as everything else was working on it. Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. What Is the Amazon Echo Input and How Does It Work? Please try a little later." Many times I say Alexa, my Sonos Beam will say “Sorry I’m having trouble understanding right now, please try again later.” But when I say Alexa again right away it’ll work fine. Alexa, why are you not working? Hold up a couple of hours and after that take a stab at asking Alexa something once more Every now and then, Alexa can go down because of an issue on Amazon's end. Restarting the Echo device may be all you need to do. Failing all of that, please submit a diagnostic and respond with the confirmation number. Causes of Alexa Not Understanding Errors . Michael Archambault is a technology writer and digital media specialist. But this should not happen to you on a regular basis, so if it does try one of the fixes below. Alexa can answer questions, tell you traffic or weather information, play news reports, initiate phone calls, play music, manage your grocery list, purchase items from Amazon, and more. Restart the Alexa-enabled device. Contact; Invalid length for a Base-64 char array or string. Recently a lot of Alexa users get frustrated when they find out Alexa can't respond to their simple requests and repeats the phrase. Move it closer to the router and see if this solves the problem. Just noticed that custom actions are now available in Routines in the UK. If you see the dreaded yellow or amber lights, follow the usual diagnostic steps. ... "The Alexa service is now operating normally." For example, "play Radio 1 on the BBC" to play Radio 1. Or how to get started with an Alexa smart home? Make sure Alexa is still connected to the internet. You’d be surprised how often this works. The problem might be on Amazon's end. Try these troubleshooting steps in the order presented to narrow down your issue and get Alexa listening again. She says she's having trouble "understanding now (unspecified) and to please try a little later." When you buy through links on our site, we may earn an affiliate commission. The "I'm having trouble understanding you" error occurs when an Amazon Echo device has trouble contacting the Amazon servers to help decipher and understand what you're saying. Here's what's behind this problem and how to fix it and get Alexa back to work. ." Please try a little later.” Steps to try: Have you tried turning it off and on again? I have several Alexa devices and was having problems with connecting to the internet on one I had just bought. There may even be an issue on Amazon's end. Make sure you're using the power adapter that was included with your device. VoiceBrew also publishes comprehensive how-to guides on all the best features and important topics like privacy. Alexa told users that she was "having trouble understanding". I created VoiceBrew to help people get more out of the Amazon Alexa voice assistant. Make sure you have an active internet connection. Not only users and their devices in Germany are affected, but also users from neighboring European countries have responded on Twitter, Reddit and Co. posting error messages. Please try again later!” This is how Alexa reacts on many Echo and Echo Dot smart-devices at the moment. So if this is the first time you experience this error message from Alexa, you might just need to wait a little bit for Alexa to come back online. … My network is fine so I’m not sure what’s issue. Alexa doesn’t understand. Remember that your Echo speaker doesn’t transcribe your voice commands on the device itself. Alexa Red ring, says “Sorry, I’m having trouble understanding you right now. If it isn't, take steps to restore your internet connection. Echo devices connect to dual-band Wi-Fi (2.4 GHz/5 GHz) networks that use the 802.11a/b/g/ n standard. Now, remove Voice Services for all voice-enabled Sonos devices under the Amazon Alexa menu in the Sonos app, one room at a time. Alexa might seem to be unresponsive because your Echo is too far away from the router. Article from loudfact.com. It could be because you lost the wireless connection, or perhaps your internet service is down. ), setting a bedtime routine with Alexa, or even using fun, advanced integrations with IFTTT. Move it closer to the router. Whatever the reason, there are some simple troubleshooting steps to try to fix the issue. It could be because you lost the wireless connection, or perhaps your internet service is down. Visit the Amazon Alexa help page. 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